I have not received an email to confirm my account. What can I do?

I have not received an email to confirm my account. What can I do?

Step 1: Please check whether the email confirming the email address may have ended up in the spam folder.

Step 2: Was the email address entered correctly during registration?
  1. The trainer can view the customer's email address in the trainer login.
  2. To do this: Click on the respective user account | Click on the customer's profile picture | Account | Details
  3. If the email address has been entered incorrectly here, please send us an email to support@uvida.de with the correct email address. The support team will adjust the email address after a short verification process.

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