The basal metabolic rate measured in the Food analysis is 0kcal or less than 700kcal - what is the correct interpretation of the result?

The basal metabolic rate measured in the Food analysis is 0kcal or less than 700kcal - what is the correct interpretation of the result?

Food analysis: basal metabolic rate values less than 700kcal

"The basal metabolic rate value in the customer's analysis is extremely low and not plausible."
  1.  The most common reason for such measurements is an incorrectly used turbine. Where you able to ensure that the turbine was pushed MAXIMUM forward and locked to the right?
  1. If the turbine was installed correctly, we would recommend taking a test measurement within the team and checking whether the turbine is measuring correctly or is possibly defective. A correct measurement can be recognized by a plausible basal metabolic rate.
  1. If the measurement was repeatedly low, we recommend cleaning the turbine. Sometimes foreign bodies (e.g. hair) accumulate. You can find instructions on how to clean the turbine correctly in the operating instructions.